Global construction equipment leader increases customer request response time by approximately 30 times; commits to deploy New Relic at all of their Smart Construction sites New Relic (NYSE: NEWR), the industry’s largest and most comprehensive cloud-based instrumentation platform built to help customers create more perfect software, announced today that Komatsu Ltd., one of the world’s leading manufacturers and suppliers of earth-moving equipment, including construction, mining and compact construction equipment, is utilizing New Relic to understand business insights from the data collected from its Smart Construction solution. The company is using these insights to create an improved digital customer experience for its users. The Vision of Smart Construction According to a labor force survey conducted by the Statistics Bureau of Japan, it is predicted that there will be a shortage of more than 1.3 million skilled workers in Japan by 2025 [1]. Komatsu created Smart Construction with...